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Spotlight on Pippa
Pippa has been our Customer Care Manager for just over three months now, in that time her kind and gentle manner has helped and reassured countless customers and assisted many agencies.
If you have had the pleasure of chatting with Pippa, you will know that she has shown to be dedicated and approachable and has been responsible for ensuring that every customer interaction is handled with care, empathy and efficiency. With her calm demeanour and solution-oriented mindset, she has created an environment that prioritises clear communication and respect. Pippa is skilled at resolving complex issues while maintaining a positive experience for customers and staff alike.
Prior to joining Foodbank WA, Pippa had been a vet nurse for 15 years at WAVES, a 24 hour emergency and specialist vet hospital, equipped with CT, MRI, ultrasound, oncology, cardiac specialty and the list goes on. Over the next seven years, her role became very much less vet nursing and 90% customer management and operations which made her realise that operations and customer management were both things that she really enjoyed and gave her a real sense of making a difference.
Looking to her future she decided the vet industry was no longer where she could pursue the work she enjoyed so much, so she began looking for a role with a customer focus but most importantly a company with a purpose,” I wanted to work in a position where I could create immediate change for people day to day as well as contribute to a greater purpose. I remember reading out the job ad for this role to my mum and telling her “That’s exactly what I’m imagining!” Pippa said.
I’ve been here just over three months, and the role has been even better than I anticipated. The more I learn about Foodbank, the work we do now and the opportunities we have to make such a difference in the community, the happier I am to be here and contributing to such a great cause.”
If you have any questions or concerns, please reach out, Pippa is always more than happy to help. Any interaction with Pippa will leave you feeling that she is attentive to feedback and seeks opportunities to improve service processes and enhance customer satisfaction. Her leadership Is defined by patience, attentiveness, and a commitment to creating a seamless service journey. Whether coaching team members or handling escalating concerns, she balances professionalism with warmth, turning challenges into opportunities for growth. With a strong sense of responsibility and passion for service excellence, she is playing a vital role in building trust and strengthening relationships with customers.