Protecting your privacy is of paramount importance to us. We value the privacy of all our stakeholders as well as the communities we serve.

If you’d like to learn more about the privacy policy in your state please select it below:

Protecting your privacy is of paramount important to us. We value the privacy of all our stakeholders as well as the communities we serve. We comply with The Australian Privacy Principles,  and the Payment Card Industry Data Security Standard.

Please let us know if you have any questions, comments or concerns about our privacy practices. Call us on (07) 3395 8422 or Email us at using the Subject line “Privacy”.

What information do we collect?

Depending on the circumstances we may ask for your name, address, telephone number, email or payment card details. We may also use “cookies” to track visits to our website so that we can monitor how and how often it’s used, but you can disable cookies in your internet browser settings if you like.

When do we collect your information?

We collect your information when you, or your guardian if you are under 15, give it to us. This could be through:

  • Making a donation
  • Filling out a form online, at an event or sent to you in the mail
  • Contacting us by email or social media
  • Calling or visiting us
  • Completing a survey
  • Applying to work with us, including as a volunteer

What do we know about you now?

If at any time you want to know what personal information we hold about you please email us at the above address. If you wish to have your personal information deleted, we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.

Are there special privacy regulations for minors?

If you are 15 or over, we assume that you are capable of making your own privacy decisions. If you are under 15, we may need to confirm your decision with a parent or guardian.

How will we use and share your information?

This depends on the reason why the information was collected. We will not use or disclose the information you provide to us for any purpose other than the one specified at the time of collection unless you provide further consent for us to do so.

We will disclose personal information to third party consultants and contractors where it is necessary for them to perform services for Foodbank Queensland. This may include printing of letters to our supporters. We will only do this if the third party enters into appropriate confidentiality undertakings with us and has a privacy policy which is similar to ours. Sometimes we have to disclose your information to other people for a specific purpose, such as when a criminal record check is required.

Other than these special circumstances we don’t disclose your information to anyone else. Importantly, we don’t rent, sell or exchange your information without your consent. Where we tell you about opportunities with partners, we will not give your information to them; it will be up to you to contact them directly.

How do we keep your information safe?

We will take all reasonable steps to keep your information safe (whether electronic or in hard copy) and up to date. This includes complying with the Payment Card Industry Data Security Standard, which covers security of payment card information. Our employees and service providers are also expected to keep personal and payment card information confidential and secure. We do not store payment card details.

Sometimes we may need to store or use your information in a country other than Australia, usually because one of our technical systems are located or needs to process data overseas (for instance, social media channels). At present, the countries in which we handle data includes:

  • The United States of America

Do we change this policy?

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.

Updated October 2018