As the Community Impact and Engagement Team Leader, your key responsibilities will include:

• Leading, coaching and supporting a small, passionate team of Community Engagement Coordinators
• Designing and delivering engagement strategies that are inclusive, community-led, and impactful
• Building trusted partnerships with local councils, schools, government representatives, First Nations groups, and multicultural communities
• Representing Foodbank at community events and stakeholder meetings across NSW and ACT
• Coordinating and supporting the delivery of the School Breakfast 4 Health Program
• Collaborating internally with Fundraising, Support Services and Operations teams to align activities
• Leading community outreach efforts during natural disasters and emergencies
• Monitoring engagement activities and reporting on reach, impact and areas for improvement

• Experience leading community engagement, outreach or partnership programs within not-for-profit or community services – ideally with knowledge of food relief programs
• Demonstrated ability to build and maintain relationships with community organisations, schools, government, and culturally diverse communities
• Experience in leading and motivating teams, with a strong focus on collaboration, inclusion, and assisting with professional development
• Strong experience leading projects from start to finish with the ability to manage multiple priorities and deliver outcomes in dynamic environments.
• Excellent communication and interpersonal skills, with confidence in public speaking and community representation
• A data-informed mindset, with experience in using insights to shape strategy and measure impact
• A commitment to Foodbank’s vision and mission, supporting communities across NSW and the ACT
• A valid driver’s licence and willingness to travel across NSW and ACT at least once every 6 weeks and more frequently at short notice during natural disasters

If you’re a motivated leader looking to drive real change, we’d love to hear from you! Apply now and be part of a team that’s transforming lives through food relief and community support.

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As the Individual Giving Manager, your key responsibilities will include:

• Develop and implement a robust donor retention strategy with defined KPIs to boost loyalty, lifetime value, and satisfaction, across the IG program, with a focus on Regular Giving.
• Design and refine donor journeys featuring timely, personalised engagement.
• Collaborate with Marketing & Communications to produce high-quality stewardship materials (e.g. impact reports, donor recognition).
• Actively reduce donor attrition using engagement tactics, feedback loops, and reactivation efforts.
• Leverage data to test and enhance campaigns and donor journeys.
• Streamline processes for improved donor experience and efficiency.
• Lead appeals in partnership with agencies, focusing on donor retention.
• Coordinate internal and external stakeholders to deliver integrated, multi-channel engagement and repeat giving campaigns.
• Manage and support the Regular Giving Administrator, emphasising program improvement and donor retention.
• Monitor key metrics and report performance.

• Previous experience in an Individual Giving, Regular Giving and Retention.
• Experience in implementing acquisition, retention, and stewardship strategies to meet fundraising goals.
• Demonstrated experience in planning and implementing regular giving strategies and activities in collaboration with suppliers.
• Able to develop key messaging for digital, web, and direct mail campaigns.
• Demonstrated experience in managing projects with a well-developed analytical, problem-solving solving and decision-making skillset.
• Ability to establish relationships with stakeholders to support successful fundraising programs.
• Experience in providing campaign updates and evaluating performance.
• Ability to manage the data with a strong attention to detail.
• Strong written and verbal communication skills.
• Confidence to work with a high degree of autonomy and accountability.
• A genuine passion and commitment to Foodbank NSW & ACT’s vision and values, to end hunger.

If you’re a motivated leader looking to drive real change, we’d love to hear from you! Apply now and be part of a team that’s transforming lives through food relief and community support.

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As our Donor Care Administrator, you’ll be the first point of contact for one-off donors, delivering prompt and thoughtful responses while handling donation-related tasks with care. Whether it’s sending a thank-you note or updating records, you’ll make every interaction count.

Your key contributions will include:

• Responding to donor enquiries with empathy and professionalism
• Processing donations accurately and ensuring timely receipting
• Conducting data entry to maintain clean, up-to-date supporter records
• Coordinating donor communications, including thank-you messages and campaign updates
• Supporting fundraising initiatives through administrative logistics
• Ensuring every donor feels valued and connected to our mission

• Experience in customer service, donor care, or administrative support
• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills
• Familiarity with CRM systems or a willingness to learn
• A proactive, caring attitude with a passion for helping others

Every gift matters and with your help, every donor will know it. Join a passionate team working to feed families and strengthen communities across NSW and ACT. If you’re ready to be the voice of gratitude and the engine of donor care, we’d love to hear from you.

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As a Support Services Officer, you’ll be instrumental in ensuring our programs and partnerships operate with efficiency, accuracy, and care. Your proactive support will help our team stay focused on fighting hunger—while you take care of the details that matter.

You’ll be responsible for:

• Managing orders, invoices, and payment processing for partner schools and communities
• Handling frontline enquiries via phone, email, and in-person with professionalism and empathy
• Coordinating logistics to support program delivery and operational flow
• Maintaining up-to-date records and systems for accurate reporting
• Collaborating with internal teams to troubleshoot and resolve partner issues
• Assisting with general office duties and creating a welcoming environment at the front desk

• Proven experience in administrative support or customer service
• Proficiency in data entry and Microsoft Office (especially Excel and Outlook)
• Strong attention to detail and ability to prioritise competing tasks
• A warm and approachable nature that shines in team settings
• A willingness to learn and contribute to a high-impact, fast-paced environment

By supporting our partners behind the scenes, you’re helping deliver essential food relief to children and communities across NSW and ACT. This role keeps our wheels turning and your dedication fuels our mission. If you’re ready to be the backbone of a caring, purpose-driven team, we’d love to hear from you.

Apply Now