Community Partner Story
Reach Out Community & Family Care
Since 1994, Reach Out Community & Family Care has been a consistent pillar in their community for people doing it tough – offering more than just food, but care and a sense of belonging without questions, when it’s needed most.
What began with just one truck soon grew to three, driven by a simple but powerful desire to make a difference. Today, it has grown into a vital community service, now supporting up to 50 families every day. Over the years, more than 20,0000 people have walked through its doors in search of support and found it without judgement.
While the pantry focuses on providing food, it forms part of a broader church that supports the community in many ways, including assistance with housing and other essential needs.
At the heart of everything they do is a commitment to putting love into action while expecting nothing in return. For David, the pastor and founder of Reach Out Community & Family Care, this embodies the true meaning of the word charity.
The team at Reach Out Community & Family Care know they only have one chance to make a first impression, so they make it count. Their goal is simple: ensure every person feels valued and supported from the moment they arrive.
At the pantry, fresh fruit and vegetables are always free, with much of their fresh produce sourced through Foodbank Queensland. Over many years they have built great partnerships with local grocers, bakeries and supermarkets to help stock the pantry. Shelves are kept as full and diverse as possible, including options for dietary wants and needs like gluten-free foods.
For many, that choice is everything.
“The pantry allows them to keep their dignity through choice as sometimes that’s all they have left in times of crisis,” said David
That dignity-first approach has shaped the pantry’s impact, particularly during times of hardship. During the global financial crisis, immense pressure was placed on families -a situation which was made even more difficult when a major local weather event struck the community just months later.
Demand for food surged and Reach Out Community & Family Care responded without hesitation, partnering with other local businesses to distribute truckloads of free food.
Today, that same spirit continues. The pantry is powered by a dedicated team of volunteers, many of whom once relied on the service themselves – creating a powerful cycle of care.
With every basket filled and every person welcomed with open arms, Reach Out Community & Family Care shows that food relief is more than just food. It’s about dignity, respect and above all else, it’s about unconditional love put into action every single day.
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