Privacy Policy

Foodbank Australia Privacy Policy

This Privacy Policy applies to Foodbank Australia Limited only. For details of the privacy policies of Foodbank Victoria Ltd, Foodbank NSW & ACT Ltd, Foodbank of WA Inc, Foodbank Qld Ltd, Foodbank of South Australia Inc, Foodbank of Tasmania Inc, Foodbank Northern Territory (Baptist Care NT Ltd) please select the relevant entity under ‘Change location’ in the top right of the page.

Protecting your privacy is of paramount importance to us. We value the privacy of all our stakeholders as well as the communities we serve. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, contact details and your financial information, including your credit card information. If you are aged 15 or over, we assume that you are capable of making your own privacy decisions. If you are under 16, we may need to confirm your decision with a parent or guardian.

If you have any questions, comments or concerns about our Privacy Policy, including if you wish to make a complaint about the way we have handled your personal information, call us on (02) 9887 4144 or email us at admin@foodbank.com.au using the Subject line “Privacy”. If you think we have failed to resolve a complaint satisfactorily, we will provide you with information about the further steps you can take.

What personal information do we collect?

Depending on the circumstances, we may collect personal information such as your name, address, telephone number and email. We collect but do not store payment card details but use secure third-party payment gateways for all financial transactions. We may also use ‘cookies’ to track visits to our website so that we can monitor how and how often it’s used, but you can disable cookies in your internet browser settings if you like.

When do we collect your personal information?

We collect your personal information when you, or someone authorised to act on your behalf, give it to us. This could be through:

• Making a donation to us
• Filling out a form online, at an event or sent to you in the mail by us
• Contacting us by email or social media
• Calling us
• Completing one of our surveys
• Applying to work with us, including as a volunteer

Why do we collect, use and disclose your personal information?

This depends on the reason the information was collected.

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our website and donations platform
• to operate, protect, improve and optimise our website and donations platform
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
• to send you marketing and promotional messages and other information that may be of interest to you
• to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners
• to comply with our legal obligations
• to consider your employment or volunteering application.

We will not use or disclose the information you provide to us for any purpose other than the one specified at the time of collection unless you provide further consent for us to do so.

We don’t rent, sell or exchange your information for any purpose. Sometimes we have to disclose your information to other people for a specific purpose, such as when a criminal record check is required. If we use or give others your information, we will still protect your privacy.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

• Our employees and our state and territory Foodbank members
• Other persons including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

How do we keep your personal information safe?

We will take all reasonable steps to protect your personal information (whether electronic or in hard copy) from misuse, interference and loss, as well as from unauthorised access, modification or disclosure.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us via admin@foodbank.org.au. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before sharing information with those websites.

Updates to our Privacy Policy?

We may amend this policy from time to time by publishing the changes on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

This policy was last updated on 19 December 2025.