Peel checkout upgrade improves service
and access

In mid-2025, Foodbank WA embarked on the Peel Point of Sale Upgrade Project,

an initiative designed to transform the existing checkout area into a more welcoming, dignified and professional environment for clients while improving efficiency for staff and volunteers. 

Originally commenced under the leadership of Steve Bacon, the project reflects our ongoing commitment to providing food relief with dignity and respect.

The upgrade was made possible through the generosity of key community partners. 

Funding of $4,951.53 was provided by the City of Mandurah, with a further $1,201 contributed by the Rotary Club of Mandurah Districts. These valuable contributions enabled the purchase of new weighing and platform scales, significantly improving the accuracy, reliability and efficiency of order processing. 

The project was delivered through a collaborative effort involving Megan and her dedicated team, Lane Industries and Coles. Lane Industries manufactured and installed the new checkout infrastructure, while Coles generously donated a double checkout unit. Together, these contributions helped create a modern and functional area that better supports the needs of the Peel branch and its growing client base. 

One of the standout features of the upgrade is the introduction of a dual-checkout configuration. This new layout has increased service capacity during busy periods, reducing wait times and creating a smoother, more positive experience for clients. At the same time, volunteers can now process orders more accurately and efficiently, allowing the team to serve more people while maintaining high service standards. 

Accessibility was also a key consideration throughout the project. The checkout area was specifically designed to accommodate several volunteers who require accessible workstations, ensuring a safer and more comfortable working environment. By creating an inclusive space where volunteers of all abilities can participate fully, the upgrade supports our commitment to diversity, inclusion and community participation. 

The completed project has delivered lasting benefits for both clients and volunteers. By improving accessibility, increasing efficiency and enhancing the overall service environment, the project demonstrates the positive impact that can be achieved through strong community partnerships and targeted investment in infrastructure. It stands as another example of how collaboration and local support help us continue our mission of providing food relief with dignity, respect and care for those who need it most.

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