Why it’s important to ‘let it go’

Foodbank WA staff going 'hearts' with their hands

“Let it go” is a mindset we’re encouraging across Foodbank.

All staff members should by now have completed our Empathy and Customer Service training. This training reflects our values of compassion and respect and reminds us to approach every customer with a trauma-informed mindset.

Many of the people who come to us are doing it tough. They might be dealing with illness, job loss or the rising cost of living. Some are facing domestic violence, grief or mental health challenges.

Every person who walks through our doors deserves compassion, understanding and respect. And so do our people.

Keeping ourselves safe is the most important thing. That’s why we want everyone to remember: let it go.

If someone is angry, don’t inflame the situation. If they want to leave without paying, let them go.

These moments are rare, but it’s never worth debating or trying to stop someone from taking food.

Nothing in our branches is worth risking your health or your life. Across Australia, there have been cases where well-meaning people were hurt trying to intervene.

Just last week, a young shop worker in Cooloongup was seriously injured trying to stop a theft.

If someone is being disrespectful, stealing or threatening, report it to your manager. We have processes in place, including contacting the Police if needed.

If a situation feels critical or is escalating, don’t wait. Call 000 and remove yourself and others from danger.

If you’d like to revisit the procedure, reach out to HR.