What do our customers say?

Our 2024 Customer Survey, conducted last October, gave us a real insight into our customers circumstances. 

We gained more information on who our customers are, why they are seeking food relief and how this has affected them in their daily lives. 

A shocking 89% of customers surveyed said that the reason they didn’t have enough food was because they had to prioritise other more important things they had to pay for such as rent, bills and medicine. 87% agreed food was far too expensive to purchase at regular supermarkets. 

The survey also revealed that 71% of participants use Foodbank as their first choice for grocery shopping, with 85% accessing our services for protein (59%), grocery (87%) and fruit and vegetables (85%). We were grateful to see that many customers expressed their gratitude for our services and the positive impact it has had on their lives with staff described as helpful, welcoming and respectful. 

We often hear about people skipping meals to feed their children or even their pets – just over half of the customers who responded to the survey backed up this claim. They said that they were hungry but didn’t eat because they didn’t have enough money for food, almost 80% said they had to cut the size of their meal or skip it altogether, almost half were worried about their food running out  before they could afford to buy more, while 34% admitted to losing weight because of a lack of money to buy food. 

The survey also enabled us to gather some very valuable information about what our customers would like to see improved or more of, and thanks to generous funding, we have already been able to get the ball rolling on serval initiatives to improve the overall customer experience. This includes a state-wide project to carry more culturally diverse and dietary-specific foods, including vegetarian and gluten-free options and wanting more budget-friendly meats and essential household items. 

Calls for better signage have been addressed at all of our branches, and we are working on a more diverse product selection and product availability through our Everyday Food Essential expansion project which is scheduled for roll-out in July. 

The survey responses showed clearly how the cost-of-living crisis has impacted households of varying demographics, those renting (56%), homeowners (37%) and a huge 71% of people who indicated that they lived with other people such as family or housemates to help make end meet. 

The food and grocery budget is usually the first thing most people cut leading to a fast-growing problem of food insecurity. It can affect anyone and could be the next-door neighbour, a family member or a friend and it is not necessarily obvious. It is an issue that remains hidden due to the stigma attached to reaching out for help.

We encourage people to come to us before their circumstances dictate that they are in trouble of losing the roof over their heads or that they have to turn their electricity off or not change the tyres on their car. We not only offer very affordable and nutritious food for families that are on a shoestring budget. By shopping with us, a small part of an already stretched budget can make all the difference.  

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ERFAS
5 Year milestone 

The Emergency Relief and Food Access Service (ERFAS) celebrated a huge milestone this month, marking five years since operations began. 

ERFAS is a vital initiative driven by the Financial Wellbeing Collective, designed to help Western Australians navigate periods of financial hardship. Whether it’s paying rent, paying utility bills or helping to put food on the table – ERFAS provides critical support to those in crisis, offering timely and compassionate assistance when it’s needed most. 

Launched in 2020 as an urgent public health response to the COVID-19 pandemic, ERFAS was designed to be a simple, centralised access point to emergency and food relief services. The service has evolved into a long-term, sustainable model that now supports thousands of people every year. Since the service launch, more than 140,000 calls for help have been answered.

Central to ERFAS’s strength is its collaborative approach as it works under the umbrella of the Financial Wellbeing Collective – a partnership of 12 community service providers committed to addressing the drivers and impacts of financial hardship in Western Australia.  Anglicare WA has a team of dedicated assessors working to deliver the ERFAS service, with partners Communicare, Mission Australia, The Spiers Centre and Uniting WA all working closely alongside to deliver emergency relief. These efforts are amplified by partnering with further external organisations such as Foodbank, Starting Over Support, St Patrick’s Community Support Centre, Vinnies WA, and The Salvation Army WA, which ensures clients receive seamless, statewide support.

Due to the big increase in the demand for ERFAS services, a referrals assessor from the Financial Wellbeing Collective has been established at the Foodbank Perth Airport branch to assist customers with their needs onsite, five days a week for just over a year.

Having a dedicated Financial Support Worker onsite to assist customers has been invaluable. The month of May saw the ERFAS phone line receive almost 3,000 calls from individuals seeking various types of assistance, with the primary reason for reaching out being cost of living pressures. Almost 800 referrals were issued for Foodbank, with requests for food relief climbing to the highest point to date this year.

Being a part of Financial Wellbeing Collective allows ERFAS to be a part of a wrap-around service that, for our customers, relieves the burden of food costs meaning individuals can redirect their limited financial resources toward other critical areas, such as healthcare, paying rent or paying utility bills.

We are so grateful for this collaboration which makes reaching out for help so much easier for those seeking emergency assistance. You can watch Anglicare’s video celebrating their 5 years and work with us here.

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Community Partner Story ADRA Townsville

For many years, Foodbank Queensland has proudly supported the Adventist Development and Relief Agency (ADRA) in their mission to help Queenslanders in need. Through our partnership, we provide food and essential groceries to 16 ADRA locations across the state, enabling their dedicated teams to deliver vital support to individuals and families doing it tough.

Every Friday, the ADRA Townsville team opens its doors for a weekly community pantry – supporting more than 800 people with food relief and kindness. But their work doesn’t stop at food. They’ve expanded to offer a full suite of wraparound services, including haircuts with Hair Aid, social work support, Orange Sky Laundry, RSPCA services, an op shop and Clothing To The Community through Thread Together, and even a book exchange. Their holistic approach creates a safe and welcoming space for people doing it tough. 

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featured image

As the designated disaster preparedness hub for the region, ADRA Townsville plays a critical role in emergency response. When floods devastated the North Queensland region, the hub was activated, and ADRA quickly stepped in to provide vital aid.

“When the floods hit, the impact was swift and overwhelming,” said Pr Laufili Joseph Ah-You, ADRA Director. Rain led to widespread flooding, cutting off roads, inundating homes, and disrupting essential services like power and water. For many residents, it was a time of fear and uncertainty. Families were forced to evacuate with little to no warning, while others found themselves stranded by rising floodwaters.

Thanks to pre-positioned Disaster Response Kits provided in partnership with Foodbank Queensland, ADRA was able to act immediately. Residents received hygiene and toiletry kits, clean-up supplies, food hampers and water – critical support for those displaced from their homes.

“Having food and essential supplies pre-positioned through our partnership with Foodbank meant we could act immediately,” Pr Laufili said. “We were able to deliver these supplies directly to two key evacuation centres – Heatley and North Ward – ensuring families and individuals had access to food, water, and hygiene products from the outset. It was a vital support that eased immediate pressure and brought hope.” 

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Pr Laufili and Jono from ADRA with Megan from Foodbank Queensland, working together during disaster relief efforts.

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SES crews working to move hampers to Palm Island and Ingham.

As the emergency intensified, support was extended beyond Townsville. Additional truckloads of food and essential supplies were sent to Ingham and Palm Island by Foodbank Queensland with support from the SES. These critical deliveries extended the reach of the response to remote and isolated communities that had been severely impacted, helping to ensure that no one was left behind. Additional food and essential supplies were transported by ferry to Palm Island, by barge to Lucinda, and by helicopter to Halifax, enabling access to communities cut off by floodwaters, ensure that no one was left behind. 

Among many powerful moments during the response, one in particular stood out for Pr Laufili, “At the Heatley evacuation centre, we witnessed a moving moment. Red Cross staff and other volunteers expressed their deep appreciation, noting how the relief food had truly benefited the people there. One volunteer shared, ‘Thank you – for the timely needed food.’ Their gratitude reflected the heartfelt appreciation of families who had lost so much yet felt seen and supported.” 

ADRA and Foodbank Queensland responded rapidly, staying in constant communication to coordinate drop-offs and organise volunteer teams despite access challenges and ongoing coordination demands. The response wasn’t without challenges – road closures created access issues, and careful planning was needed to ensure supplies reached the right places. But with the dedication of volunteers and the strength of local community networks, these hurdles were successfully overcome. “The sense of unity and purpose across agencies and churches was truly uplifting,” Pr Laufili said. 

The impact of the response went far beyond meeting immediate needs. Pr Laufili shared, “We heard words like ‘relief,’ ‘hope,’ and ‘unexpected blessing’ repeatedly from families.” For many, the parcels delivered during the floods were more than just food – they were a lifeline. “For many, these parcels weren’t just about food – they brought dignity and stability in a time of chaos.” Parents expressed heartfelt gratitude that their children had something to eat during such an uncertain time, and elderly residents were deeply moved by the personal contact and kindness that accompanied the deliveries. 

Looking ahead, this experience has left a legacy of resilience. “The food relief didn’t just help people survive the immediate aftermath – it gave them a foundation to begin recovery,” Pr Laufili recalled. The response strengthened trust within the community and reinforced how critical it is to be prepared for future emergencies. It also sparked reflection on how coordinated efforts can make a lasting difference. “I believe it has built stronger relationships and a renewed spirit of resilience within our communities.” 

“Foodbank Queensland is incredibly grateful for the dedication and compassion ADRA shows to their community – not just every week, but especially during times of crisis,” said Megan McBaron, Regional and Remote Engagement Manager at Foodbank Queensland. “Working side by side with ADRA during the North Queensland floods showed just how powerful our partnership can be. Together, we were able to reach people in their moment of greatest need with food, support, and hope.”      

 

If you are in a position to help Foodbank Queensland provide more food across the state to support Queenslanders in need, please consider joining the fight against hunger as a regular giver.

Community Partner Story The Street University, Ted Noffs Foundation

Since opening in November 2023, The Street University in Townsville has provided a safe, supportive space for more than 1,000 young people under the age of 25. Operated by the Teff Noffs Foundation and funded by Youth Justice, the service supports a wide range of young people. All are welcome, from those involved in the justice and child safety systems to those experiencing mental health challenges, homelessness, or social isolation. The Street University Coordinator, Scotty shared, “to see these kids come into the space and know that it’s somewhere safe where they can get a feed, use a computer, they can have a chat with a counselor or just kick back and feel completely safe and not have to worry about anything. It’s something special.”

Food plays a central role in the support provided at The Street University. The on-site kitchen is open daily, with freshly cooked meals available for young people to eat on-site or take home to their families. The service also distributes food hampers to young people in need, including young parents and larger family groups living under the same roof.

Initially operating with a $250 grocery budget, staff quickly found the demand far exceeded what they could supply. With support from Foodbank Queensland, the program was able to expand its food offerings. The donated food is used for daily meals, cooking workshops, and emergency hampers. “It was great to have Foodbank jump on board and give us the donation to use on more food,” Scotty said.

Inside, the space is a hub of activity and connection. A basketball court, stage, gaming and music rooms, counsellors’ offices and more. At the heart is the kitchen, led by the beloved Simone. The fridge and freezer are always stocked with pre-made meals, available for young people to enjoy anytime. Scotty shared that, “food is such a massive drawcard for these kids. They all love food.”

Cooking also provides an informal setting for young people to discuss their challenges and access additional support services, such as counselling or case management. The kids come over and ask Simone what she is cooking. She extends an invitation to lend a hand. “Not one of them has said no,” says Scotty. “It also opens up a line of communication for these young people to be a little bit vulnerable and let us know what’s going on in their life, which helps us then bring the counsellor down.”

One recent workshop saw 26 young people participate in baking apple pies. Weekly activities also include a Friday night basketball program followed by a barbecue, often cooking over 70 sausages for attendees.

Food hampers have become an essential part of how The Street University supports young people and their families. The team is able to prepare and deliver hampers filled with nutritious pantry-staple items and fresh produce. The impact of those food hampers runs deep. Scotty shared the story of a young couple, “they are 17 and 18 who have a six-week-old baby. We have given hampers to them over the past couple of weeks, which has helped them tremendously.”

Another family of six siblings regularly visits the centre. With close relationships with their extended family, The Street University will drop off food hampers. Scotty explained, “when we’re going there and we’re dropping off these big food hampers for them, just the smiles and the thank you – it almost brings a tear to your eye knowing how much they actually appreciate it.”

With around 70% of participants identifying as Indigenous Australian, the space is grounded in cultural connection too, with local Elders regularly engaging with young people.

“Having organisations like Foodbank Queensland come to Townsville is needed more and more. It will definitely help the community knowing that there are organisations out there that want to help.”

The service continues to adapt to the needs of the young people who use it, regularly updating its workshops and group sessions based on their feedback. Through consistent access to food, meaningful engagement, and trusted support, The Street University is helping young people across Townsville build stability and confidence. 

 

If you are in a position to help Foodbank Queensland provide more food across the state to support Queenslanders in need, please consider joining the fight against hunger as a regular giver.

Thank you for feeding families in the regional community of Karuah

In March, over 6,000kgs of fresh fruit and veg were packed and delivered to the town of Karuah, as part of another successful Fresh Produce Pop-Up.

Karuah Kevin

 

This event, made possible through kindness of the Foodbank community, saw over 200 grateful locals receive fresh food at no cost.

The joy and surprise on their faces to get so much, and completely free of charge, was a testament to the difference your generosity makes.

You’ve helped bring food relief and hope to a community in need. Thank you!

Kevin wants to say thank you

Hear what he has to say about your support in powering Fresh Produce Pop-Ups for communities in need.

Thank you! You’re helping ensure children get the nutrition they need for a productive school day, every day.

Meet a Food Producer  Mackays Marketing

Tucked away in the tropical town of Tully, two hours north of Townsville, is Mackay’s Marketing. This fourth-generation family farming business is a proud supporter of Foodbank Queensland. Their farms produce a variety of fresh produce including bananas, avocados, and papaya, grown across several sites in Far North Queensland.

During a recent visit, the Mackay’s team welcomed Foodbank Queensland into their Tully office, proudly sharing a map of their many farms scattered throughout the region. It is a wonderful snapshot of just how deeply their roots run in the Far North. 

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At their banana farm in northern Queensland, the growers work tirelessly to produce one of Australia’s most iconic fruits. Banana farming is still a remarkably hands-on process, with each bunch carefully harvested by hand. In northern Queensland, the growers also contend with tough conditions like cyclones, making banana farming a truly resilient trade. Banana plants are made up of 80% water, and each tree produces only one bunch in its lifetime – just one of many surprising facts behind this labour-intensive trade.

“Providing fresh bananas to Foodbank Queensland is one way we can give back to the community. We’re proud to help ensure Queensland families have access to healthy, nourishing food when they need it most.” – Nicholas Mackay, Mackays Marketing

Mackay’s bananas are purchased by Foodbank Queensland at growing cost to help supply fresh fruit to the School Breakfast Programs, which provides a nutritious breakfast to students who might otherwise start the day hungry.

Feeding kids provides so much more than just a meal. With a full tummy, children are better able to concentrate, participate in class, and enjoy improved learning outcomes and overall wellbeing. Each week, Foodbank’s School Breakfast Program helps over 400 Queensland schools offer cereal, milk, bread and fresh fruit, like Mackay’s bananas, to 50,000 children who would otherwise go without. 

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According to Suki O’Dea, Community Programs Coordinator at Nexus Care: 

“Every week without fail, one of the admin staff from a primary school tells me their students say the Foodbank bananas are the best they’ve ever tasted. And they are very adamant about that – nothing tastes better than a Foodbank banana!” 

We are grateful for the support of Mackay’s Marketing, and to partner with them to provide fresh, nutritious produce to Queensland kids. This produce plays a vital role in helping children across the state start their day with the nourishment they need to learn, grow and thrive.     

 

If you are in a position to help Foodbank Queensland provide more food across the state to support Queenslanders in need, please consider joining the fight against hunger as a regular giver.

Community Partner Story  Community Gro

What began as a small community centre in Townsville has grown into a vibrant hub for food, connections and opportunity. Community Gro is a safe, welcoming place for families and individuals doing it tough, offering support and connection when it’s needed most.

With fresh and frozen meals, pantry staples, a small op shop, and a variety of other donated essentials, everything donated is given back to the community at no cost. Community Gro provides help for people at every stage of their journey. Whether someone needs a hot meal or a listening ear, there’s always help, and a warm welcome, waiting side.

A key part of the centre’s offering is their ready-made, low-cost frozen meals, which anyone can purchase. Every dollar made from these meals is reinvested into buying more ingredients to cook even more meals — creating a cycle of support that the whole community gets behind. Volunteers, staff, and locals come together in the kitchen, turning compassion into action. 

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Thanks to support from Foodbank Queensland, Community Gro has been able to purchase essential items that are often harder to come by — including meat, eggs, and fresh produce.

“We have been able to purchase more food for our community with the support of Foodbank,” says Colleen, Manager at the Garbutt Community Centre.

Beyond food, Community Gro is transforming lives through wrap-around services, offering financial resilience, support groups, educational classes and other support services. Their Youth Hub is also thriving, with over 100 kids regularly participating in cooking classes, homework help, and fun activities like fishing. 

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Looking ahead, Community Gro is working towards developing a supported alternative learning centre — another step in their efforts to uplift and empower the diverse Townsville community.

From meals to mentorship, Community Gro is more than a food hub — it’s a place of possibility. 

If you are in a position to help Foodbank Queensland provide more food across the state to support Queenslanders in need, please consider joining the fight against hunger as a regular giver.

You have filled lunchboxes
and fueled futures

As kids returned to schools this year, teachers noticed more empty lunchboxes and tired eyes than ever before.

But now thanks to you, kids like Eva’s* are starting Term 3 at school, ready to learn, with tummies and lunchboxes full of healthy, nutritious food.

 

Hunger should never be an obstacle to a child’s education or potential. And thanks to your incredible support, it won’t be.

Your kindness is providing essential breakfast items, so hungry kids can have a filling breakfast before they go to school. Your compassion is delivering fresh food to help fill lunchboxes, so kids have the fuel to learn throughout each day.

And your generosity is ensuring struggling parents have enough food to put nourishing meals on the table for their kids at night.

For mums like Eva* who can’t afford to put food on the table on their own, your support changes everything.

Thank you for helping stop hunger from following children into the classroom and for giving them the chance to dream again.

Eva

Thanks to your incredible support, children across NSW and the ACT are walking into classrooms with full tummies and big smiles.

You helped families put food on the table this winter

Local mum of three, Cheryl*, has been no stranger to struggle, sacrifice and making impossible choices. Every day her family – kids included – were skipping meals. They were going hungry. And so were thousands of other families. Until you helped deliver essential food packs.

 

Heading into winter, Cheryl shared her story with you in the hopes you would help feed hungry families like hers.

With your kindness, that goal wasn’t just reached. It was exceeded!

Together you and the incredible Foodbank community came together to deliver essential food packs to families doing it tough across NSW and the ACT.

Thank you for supporting your neighbours facing hunger. For bringing comfort, relief, and dignity to people like Cheryl when they need it most.

Cheryl FHNL

Each essential food pack provided to a family in need was filled with food essentials, fresh fruit and veg, protein-rich foods and the love of people like you.

 

 

How do we say 
Thank You

It’s hard to know where to begin to say thank you to our incredible supporters. 

We couldn’t do what we do without them.  

Actions speak louder than words, so we thought that the best way to acknowledge the incredible support we receive from our generous donors, partners and volunteers would be to come together for an evening, face-to-face, and show it.

The contributions each and every one of our supporters makes, has a massive impact for those in our community doing it tough, and we are truly grateful for the role they play in helping us fight hunger. 

Our evening started with a meaningful Acknowledgement to Country from Guilford Grammar School students with Kerri Buurman, our MC extraordinaire and Foodbank Ambassador, keeping the evening flowing beautifully.

Our guests, including is His Excellency the Hon Chris Dawson AC APM – Governor of Western Australia – who is our Patron – were treated to an incredible Thank You card display created by Year 8 students from St George’s Anglican Grammar School and a live painting and sketching session from some Guilford Grammar School students. 

With food at the heart of everything we do, you can imagine that this portion of the event was serious business. The food styling expertise of Kate Flower, and delicious bites by Chef Simone, and our very own nutrition education experts and Chefs Grant and Melissa ensured everyone’s tastes were catered for with Smokey Pulled Pork Sweet Potato Bites, French Onion Pork Sausage Rolls and Greek Style Beef Sliders with feta whip on the menu, just to mention a few of the culinary delights made primarily from donated food and ingredients. 

Our ever-dependable army of volunteers made the evening run smoothly

Some of our very special partners got involved on the night itself, we were lucky to have Craig Mostyn Group generously sponsor a showcase of their beef, lamb, pork, and sausages for the evening. This year alone The Craig Mostyn Group through their Linley Valley Pork and V&V Walsh businesses have donated nearly 11,200 kg of product to us. The wonderful people at Costa Group also lent their support with fresh mushrooms.

Events like these are a wonderful occasion to recognise that the Foodbank network is like a big family where people from all backgrounds, professions and experiences come together and acknowledge the great role we all play in helping people who are facing hardship. Thank You to everyone who has, and continues to support us, we couldn’t do it without you.  

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